Your Order

After placing an order, you will normally receive an automated order confirmation at the email address provided during checkout.

Please review your order details carefully, including the product, size, quantity, shipping address, and contact information.

Orders are generally processed within 1–3 business days after payment is successfully authorized.

Processing time includes order review, product preparation, inventory confirmation, and fulfillment before the shipment is handed to the carrier.

Where Shopify's self-cancellation option is available for your order, you may cancel an eligible order yourself within 1 hour of purchase.

If the self-cancellation option is no longer available, contact our customer service team as soon as possible.

After the 1-hour self-cancellation period, you may contact PAIR AVENUE to request cancellation as long as the order has not yet been shipped.

Once an order has shipped, it can no longer be cancelled through our standard cancellation process. Any statutory cancellation or withdrawal rights that cannot legally be excluded remain unaffected.

Before shipment, you may contact us to request changes to:

• the shipping address;
• the product;
• the selected size; or
• other eligible order details.

Change requests depend on the order's processing status and current inventory and therefore cannot be guaranteed. Once the order has shipped, product, size, and address changes can no longer be made by PAIR AVENUE.

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order is placed.

If this occurs, we may contact you to offer an available replacement, a different size or product where appropriate, or a refund for the unavailable item.

Some orders may require additional review before fulfillment, including orders involving payment irregularities, unusual purchasing activity, address verification issues, suspected fraud, inventory discrepancies, or pricing errors.

If additional information is required, we may contact you using the information provided with your order. In appropriate circumstances, an order may be held, limited, or cancelled in accordance with our Terms of Service.

Orders containing multiple items may occasionally be fulfilled in separate packages.

If your order is split, the packages may ship at different times, use separate tracking numbers, and arrive on different delivery dates.

Once shipping information becomes available, you will generally receive a shipping confirmation email containing your tracking information or tracking link.

Please note that creation of a tracking number does not always mean that the first carrier scan will appear immediately.

Carrier tracking may occasionally remain unchanged for several days while a shipment is moving between facilities, being transferred between logistics partners, awaiting a carrier scan, or undergoing normal processing.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

U.S. orders generally require 1–3 business days for processing followed by approximately 7–10 business days in transit.

Eligible international orders generally require 1–3 business days for processing followed by approximately 15–20 business days in transit.

Delivery dates shown by Shopify, Shop, carriers, or other services are estimates and may change due to carrier operations, customs, holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, mailbox, parcel locker, building reception, household members, neighbors, or other secure locations where the carrier may have left the package.

We also recommend contacting the carrier directly using the tracking information provided.

If the shipment still cannot be located, contact PAIR AVENUE with your order number and tracking information so we can review the available delivery records and assist with the next appropriate steps.

Please provide a complete and accurate shipping address at checkout, including apartment, suite, unit, postal code, and other required delivery details.

If we detect an apparent address issue before fulfillment, we may contact you for clarification. Incorrect or incomplete address information may delay shipment or delivery.

If payment authorization fails, is reversed, or requires additional verification, your order may be delayed, placed on hold, or cancelled.

If needed, we may ask you to update your payment information or place a new order using an available payment method.

If a material pricing, inventory, product, or listing error affects your order, we may contact you to resolve the issue or cancel the affected item or order and issue the applicable refund in accordance with our Terms of Service.

For assistance with an existing order, contact our customer service team and include your order number and the email address used at checkout.