Return &
Refund Policy

Eligible U.S. orders may be returned within 30 days from the date the last item in the order is delivered.

A return request must be submitted within the applicable return period. Returning an item without first obtaining return authorization may delay or prevent processing of the return.

To qualify for a standard return, merchandise must be:

• unworn;
• unwashed;
• unused;
• free from visible wear or damage;
• returned with all original tags attached or included;
• returned with the original shoe box and original packaging intact; and
• in a condition suitable for resale.

Unless otherwise required by applicable law, we do not accept standard returns for:

• worn, washed, or used merchandise;
• items showing misuse, accidental damage, or other customer-caused damage;
• items missing required original tags, shoe boxes, or packaging;
• items whose condition materially prevents resale;
• items marked Final Sale or Clearance;
• gift cards; and
• personalized or customized products.

These exclusions do not limit statutory remedies for defective, misdescribed, or otherwise non-conforming goods where applicable law provides such rights.

Before returning any product, contact our customer service team at PairAvenue@Outlook.com .

Please provide your order number and the reason for the return. Photos may be requested when the return concerns damage, defects, an incorrect item, or another product issue.

Once the return is authorized, we will provide return instructions and the applicable return warehouse address.

PAIR AVENUE uses multiple return facilities. The correct return address depends on the order and return authorization.

Do not send merchandise to our public business address or to any previous shipping address unless our customer service team specifically instructs you to do so. Returns sent to an unauthorized address may experience significant delays or may not be accepted.

For an eligible U.S. return that is not caused by a product defect, shipping damage, or an incorrect item sent by us, a $10 return shipping charge applies.

There is no additional restocking fee.

Please inspect your order after delivery. If an item arrives damaged, appears defective, is missing an item, or differs from what you ordered, contact us within 7 days of delivery whenever reasonably possible.

We may request photographs, video, packaging information, or other reasonable information needed to evaluate the issue.

When we confirm that the item is defective, damaged in transit, or incorrectly fulfilled by PAIR AVENUE, we will cover the applicable return shipping cost and provide an appropriate remedy, which may include replacement, exchange, or refund.

The unworn condition requirement applies to ordinary returns such as size issues, preference changes, or change-of-mind returns.

If a potential manufacturing or product defect becomes apparent after limited wear, contact us promptly with your order information and clear photos or videos. We will review the circumstances individually. Normal wear and tear, misuse, accidental damage, improper care, or damage caused by use is not considered a product defect.

Eligible customers may request either a direct exchange or a return and refund followed by a new order.

Direct exchanges are subject to product and size availability at the time the return is processed. If the requested replacement is unavailable, we may offer another available option or process a refund instead.

Returned merchandise is inspected after it reaches the designated return facility. Once the return is received, inspected, and approved, we will arrange the applicable refund promptly.

Refunds are issued to the original payment method. If an order was paid using more than one payment method, the refund may be returned separately to the applicable original payment methods.

After we issue a refund, the time required for funds to appear in your account is determined by your bank, card issuer, or payment provider. If you believe an approved refund is taking unusually long, contact us at PairAvenue@Outlook.com.

For voluntary returns such as size preference, change of mind, or personal preference, original shipping charges, if any, are generally non-refundable.

If the return results from an item that we confirm was defective, damaged in transit, or incorrectly fulfilled by PAIR AVENUE, applicable original shipping charges will be refunded where appropriate.

Where applicable consumer law requires reimbursement of standard outbound delivery charges, including certain statutory withdrawal rights, we will provide the reimbursement required by law.

PAIR AVENUE does not generally offer voluntary change-of-mind returns for orders delivered outside the United States unless our customer service team expressly agrees otherwise.

This limitation does not apply where the laws applicable to the customer's purchase provide mandatory cancellation, withdrawal, return, refund, conformity, or warranty rights.

International customers who believe they have a return right under applicable local law should contact PairAvenue@Outlook.com before sending any merchandise. We will provide the appropriate return instructions based on the destination market and applicable requirements.

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have 14 days after delivery of the last item in your order to withdraw from the purchase without giving a reason.

When exercising a statutory EU withdrawal right, you are generally responsible for the direct cost of returning the goods unless we agree to cover that cost or applicable law requires otherwise.

Where required, we will reimburse the purchase price and the standard outbound delivery charge. Additional amounts paid for a delivery method more expensive than our standard delivery option are not required to be reimbursed except where applicable law provides otherwise.

Certain products, including some personalized goods, may be excluded from the statutory withdrawal right where permitted by law.

If an international shipment is refused, remains unclaimed, or is returned because required customs duties, import taxes, or other destination charges were not paid, we will review the order after the merchandise is returned to the applicable facility.

Where permitted by applicable law, original shipping charges, return transportation costs, customs charges, brokerage fees, or other costs actually incurred because of the return may be deducted from the refund. Any mandatory consumer rights remain unaffected.

As a general rule, refunds are processed after the returned merchandise reaches our designated return facility and passes inspection. Where applicable law requires a different timeline or permits proof of return shipment to trigger refund obligations, we will follow those requirements.

Nothing in this policy is intended to waive, restrict, or exclude any consumer right, warranty, guarantee, remedy, withdrawal right, or other protection that cannot legally be waived, restricted, or excluded under applicable law.