Shipping Policy

Orders are generally processed within 1–3 business days after the order is placed and payment is successfully authorized.

Processing time is separate from transit time. The estimated shipping times shown below begin after your order has completed processing and has been handed to the carrier.

Standard shipping is available free of charge for eligible orders delivered within the United States.

International shipping is available only to countries and regions currently enabled at checkout. If your destination cannot be selected during checkout, shipping is not currently available to that destination.

International delivery may require additional customs processing after the shipment arrives in the destination country.

Estimated delivery dates combine our order processing time with the applicable transit time.

For example, a U.S. order may require 1–3 business days for processing followed by approximately 7–10 business days in transit.

Any delivery date or delivery window displayed on our website, at checkout, in Shop, or in shipping notifications is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

When tracking information becomes available, it will generally be provided through the shipping confirmation associated with your order.

Tracking events are generated by the carrier. Updates may not appear immediately after a tracking number is created, and scans may occasionally be delayed during carrier handoffs, processing, or transit.

An order containing multiple items may occasionally be shipped in more than one package. When an order is split, packages may arrive on different dates and may have separate tracking information.

Before an order ships, customers may contact us to request a change to the delivery address.

Address-change requests depend on the order's processing status and cannot be guaranteed.

After an order has shipped, PAIR AVENUE generally cannot change the delivery address. Customers should contact the carrier directly if the carrier offers delivery-management options.

Customers are responsible for providing a complete and accurate delivery address at checkout, including any required apartment, suite, unit, postal code, or other delivery information.

If we identify an apparent address issue before shipment, we may contact you for clarification before fulfilling the order.

Delivery may occasionally take longer than estimated because of carrier delays, weather, holidays, customs processing, transportation disruptions, address issues, high-volume periods, or other circumstances outside our reasonable control.

If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information when available.

International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country or carrier.

Unless checkout expressly states that duties and import taxes are included or collected in advance, these charges are not included in the $20 USD international shipping fee and are the responsibility of the recipient.

Customs authorities may inspect, hold, or request additional information for international shipments. Customs processing times are controlled by the destination authorities and are not included in any guaranteed service commitment by PAIR AVENUE.

International shipments that are refused, unclaimed, or returned because applicable customs duties, import taxes, or destination charges were not paid will be handled in accordance with our Return & Refund Policy. Where permitted by law, costs actually incurred because of the return may be deducted from any applicable refund.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members, building staff, neighbors, or other secure delivery areas where appropriate.

We also recommend contacting the carrier using the tracking information provided.

If the package still cannot be located, contact PAIR AVENUE at PairAvenue@Outlook.com with your order number and tracking information so we can review the available delivery information and assist with the next appropriate steps.

If your shipment appears to be lost in transit or arrives with visible shipping damage, contact us as soon as reasonably possible with your order number and relevant details.

For damaged deliveries, please retain the merchandise and packaging and provide clear photographs if requested so that we can evaluate the issue and, where applicable, work with the carrier.

Eligible orders may be self-cancelled within 1 hour of purchase where the self-cancellation option is available.

After that period, customers may contact us to request cancellation while the order remains unshipped.

Once an order has shipped, it cannot be cancelled through our standard cancellation process. Any mandatory statutory consumer rights remain unaffected.