Accessibility
Statement

PAIR AVENUE believes that customers should be able to access our products and services regardless of disability, assistive technology, or method of interaction.

We are working to improve the accessibility and usability of our website and to identify barriers that may make it more difficult for some customers to browse products, review information, use account features, or complete purchases.

Accessibility is an ongoing effort, and website content and functionality may continue to change as our store evolves.

As a reference goal for our accessibility efforts, PAIR AVENUE looks to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA published by the World Wide Web Consortium.

WCAG provides internationally recognized guidance for making web content more perceivable, operable, understandable, and robust for people with disabilities.

Our reference to WCAG 2.2 Level AA describes the direction of our accessibility efforts and should not be interpreted as a representation that every page, feature, third-party integration, or item of content has been independently audited or certified as fully conforming.

As part of our ongoing accessibility efforts, we aim to consider areas such as:

• clear page structure and heading hierarchy;
• readable typography and sufficient visual contrast;
• keyboard-accessible navigation and controls where reasonably possible;
• meaningful alternative text for important product and informational images;
• clear labels and instructions for forms and checkout-related fields;
• visible focus states for interactive elements;
• descriptive links and buttons;
• responsive layouts for different screen sizes;
• support for browser zoom and text enlargement;
• clear error messages and form feedback; and
• compatibility with commonly used assistive technologies where reasonably possible.

PAIR AVENUE operates on the Shopify ecommerce platform.

Certain website features, checkout functions, customer-account tools, payment interfaces, Shop functionality, and other elements may be provided or controlled by Shopify or other integrated service providers.

We consider accessibility when configuring and maintaining the portions of our store that are reasonably within our control.

Some functionality on our website may be provided by third parties, including payment providers, review services, Shopify applications, embedded services, or external websites.

Because these services may be developed and maintained independently, PAIR AVENUE may not have complete control over their accessibility.

Where we become aware of an accessibility issue involving a third-party service that materially affects the shopping experience, we will consider reasonable available options for addressing or working around the issue.

If an accessibility barrier prevents you from accessing product information, using a website feature, or completing a purchase, please contact us.

Our customer service team can provide reasonable assistance with available product information, sizing, orders, shipping information, returns, and other store-related questions.

When contacting us, please describe the page, feature, or information you were trying to access and the difficulty you experienced. This helps us better understand the issue.

We welcome feedback about the accessibility of the PAIR AVENUE website.

If you encounter a barrier, inaccessible content, difficulty using a feature, or another accessibility concern, please let us know.

When possible, include:

• the page or feature involved;
• a brief description of the issue;
• the browser or device you were using, if relevant; and
• the type of assistance you need.

We will make reasonable efforts to review accessibility feedback and determine an appropriate response.

For accessibility assistance or to report an accessibility concern, contact: